Activate soft token

Before you begin activating your token, ensure that you have downloaded the appropriate token application on your device using the app store.

To activate a soft token during the sign in process:

1. Access Business Online from your institution's website. The system displays the Business Online Log in page.
2. In the Username and Password field, type your username (for example, gwashington) and the password.
3. Click Log in. The system displays the Activate token page.
4. Click Begin Activation on your Business Online application. The system displays an image along with the Device code and Device nickname fields.

Note:

You can click the Ask me later button to activate the soft token later.

5. Open soft token app on your device and click Begin Activation. The soft token app displays the Activation page.

6. Press Scan image on your soft token app to scan the image that the system displays. The soft token app on your device displays a device code.

Important:

At this stage, do not close your soft token app.

7. In the Device code field that the system displays, type the device code (maximum 27 characters) that you received on your device.
8. In the Device nickname field, type the device nickname (maximum 40 characters) that you want to create. This device nickname acts as an identity for your device.
9. In the Create a PIN field, type the account PIN (maximum four digits). This is a PIN that you choose.
10. In the Security question field, type the question that a customer service representative at your institution can use to identify you. The system also uses your Security question to authenticate you in the event that you report a security token as lost or damaged. For example, "What is the name of your dog?"
11. In the Security answer field, type the response to the Security question. Using the earlier example (What is the name of your dog?) the Security answer may be "Spot".

12. Click Continue. The system displays the different image along with the One-time password field.

    Or

    Click Ask me later to activate your security token at a later time.

Important:

At this stage, if you cancel the soft token activation, you need to restart the soft token activation process on your device.

13. Again press Scan image on your soft token app to scan the image that the system displays. The soft token app on your device displays the Complete activation page along with a one-time password.
14. In the One-time password field that the system displays, type the one-time password (maximum eight characters) and then click Continue. The system displays the Home page or the next page in the sign in process. Additionally, the soft token app displays the Complete activation page along with the soft token serial number assigned to you.
15. Press Done on your soft token app.

Note:

• After you activate your soft token and sign in to Business Online, the system authenticates you by using a one-time password and PIN.
• The system by default masks the sensitive information, click Show within a field to hide masking characters in that field For additional information about the hide and show functionality, see the Hide or show personal information topic.